Terms of Service

1. General provisions

These Terms of Service (the “Terms”) govern the relationship between the owner of the ZANAILS Academy service (the “Service”, “we”) and the user (“you”, the “User”) regarding use of the site, registration and the purchase of access to online courses and other digital materials.

By using the Service, you confirm that you have read these Terms, the Privacy Policy and the Refund Policy.

2. Scope of the service

The Service provides access to educational content in the form of online courses: video lessons, text materials on the site and related features of your account.

The product is digital: it is delivered by granting access to materials over the internet, with no physical medium provided.

Nature of the documents we issue. ZANAILS Academy is a private online school. The certificate and diploma we issue confirm completion of our private course and are not an official credential: they are not recognized by Québec’s ministère de l’Éducation, are not accredited, are not equivalent to a DEP/AEP or any official diploma, and do not grant a state-recognized professional qualification or the right to practise a regulated occupation. “Academy” is part of our brand name, not a recognized educational-institution status.

3. How access is granted

Access to a paid course is granted after a successful payment and provided the technical requirements are met (an active account, a correct sign-in). The access period is stated on the course page or in your account, unless a separate offer provides otherwise.

From the moment access to the materials is granted, the service is considered rendered to the extent of the access you purchased — to the extent permitted by applicable law and without prejudice to your mandatory consumer rights. The waiver of the 14-day cancellation right for digital content with immediate access is recorded separately at checkout (CPA s. 54.9).

We may suspend or restrict access in the event of a breach of these Terms, misuse of access (including sharing credentials with third parties) or where required by law.

4. User responsibilities

You undertake to provide accurate information at registration, to keep your password confidential, and not to use the Service in ways that breach the law or the rights of third parties.

You are responsible for keeping your credentials secure and for actions taken using them.

5. No guarantee of outcomes

The program provides educational materials, instructor feedback as part of work review, and access to the learning ecosystem (a personal chat, the cohort community, the gallery, contests — to the extent described on each specific course page).

Learning outcomes depend on your ability, the time and regularity of your practice, the availability of materials and tools, and other external circumstances. ZAnailsart Academy does not guarantee any specific professional results, qualifications, income or commercial success after completing a program. Marketing materials, student reviews and case studies illustrate the experience of individual people — they are not promises.

6. Payment and refunds

The payment terms, the status of the digital product and the refund process are set out in a separate document: the Refund Policy. The sections of the Refund Policy form an integral part of the contractual terms between you and the Service in matters of payment and termination of access.

You confirm that you understand the digital nature of the product and agree that refunds may be limited in accordance with the Refund Policy and applicable law.

7. Changes

We may update these Terms; the current version is published on this page. Continued use of the Service after changes are published constitutes acceptance of the updated terms, unless the law provides otherwise.

8. Use of materials

All of the Service’s materials (including video, text, images, the structure of courses and the interface code within the content available to you) are protected by copyright and other intellectual-property rights.

Without our prior written consent, the following are prohibited:

• copying, reproducing or publicly displaying materials outside your personal access within the Service;
• distributing, transferring or providing access to third parties;
• posting materials or substantial parts of them publicly (including social networks, file-sharing services and the like);
• commercial use, except where expressly permitted in writing.

A breach of this section may result in immediate suspension of access to the Service and courses, with no obligation to refund amounts paid — to the extent permitted by applicable law and the Refund Policy.

9. User content

By uploading photos, videos, work or other materials to the platform (the graduate gallery, the contest, chat, as well as photos and video recordings of work submitted to the instructor for review, and other sections), you grant ZAnailsart Academy a free, non-exclusive, revocable, worldwide licence to use, reproduce, publish, display and distribute these materials for the purpose of operating the service, as well as promoting the academy on social media and in advertising materials. The licence remains in force for the entire period you use the service and until the revocation described below.

Use of work in advertising. Materials that show only the result of the work (hands, nails) without an identifiable person may be used by the academy for promotional purposes under the licence above — on the website, on social media (Instagram, TikTok, YouTube, etc.) and in other advertising materials. Materials in which a specific person can be identified (in particular, their face) are used for advertising purposes only with your separate consent; without such consent the academy does not publish them in advertising. You may give or withdraw that consent at any time by contacting support. After withdrawal we stop further use and remove the materials from our public resources within a reasonable time; however, copies already placed by third parties (reposts, saved copies, search-engine caches, previously printed materials) may remain beyond our control — we make reasonable efforts but do not guarantee their removal by third parties.

With respect to these materials, you also waive your moral rights (the author’s moral rights) as regards their use by the academy for the stated purposes, to the fullest extent permitted by applicable law, including section 14.1 of the Copyright Act of Canada.

You confirm that you are the author of the uploaded materials and have the right to grant this licence. If third parties appear in the materials, you confirm that you have their consent to publication (including the right to one’s image, arts. 35–36 of the Civil Code of Québec).

Course reviews. If you leave a review of a course you have taken, you agree that your first name and the first letter of your last name (for example, “Anna P.”), along with your profile photo if one is uploaded in your account, will be published next to the review on the course page. Your email, phone, full last name and other contact details are not used in the published review. All reviews are moderated: an administrator may approve, reject, edit (to fix typos or remove personal data) or delete a published review. If you wish to remove a review that is already published, email us at [email protected] (a data-deletion request; we reply within 30 days) or delete your account in settings. A review that was required as a condition for the diploma cannot be removed from your account on your own — it is removed on such a request or when you delete your account.

Free-materials comments. By posting a public comment or reply under a free material, you agree that your name is shown in shortened form (“First name L.”) and that the comment is visible to all site visitors, including those who are not registered. A comment is published immediately, without prior review; we may, but are not obliged to, moderate it — we may hide or remove a comment that breaks the law or the Service’s rules, without prior notice. You confirm that the comment is your own, is not defamatory or abusive, does not infringe third-party rights, and does not disclose their personal information or image without consent (image rights — arts. 35–36 of the Civil Code of Québec; right to reputation — art. 3). You are responsible for the content of your comment. You can delete your comment at any time; when your account is deleted comments are hidden immediately and their text is removed when the account is finally erased — copies already made by third parties (quotes, screenshots, search-engine caches) may remain outside our control. To report someone else’s comment, email [email protected].

You can revoke the licence by sending a request to [email protected] — the materials will be removed from the public sections of the service within a reasonable time (as a rule, up to 30 days). However, some materials may be retained even after the licence is revoked in the following cases:

• Contest winners’ archive — photos of work that won the monthly contest or the Grand Prix are kept in a public archive to preserve the integrity of the contest results. The author’s name can be removed on request.
• Chat messages under legal hold — photos in chat messages flagged as legal hold (active disputes, compliance evidence) are kept until the hold is lifted.
• Tax and audit obligations — materials that form part of financial or judicial records are kept for the periods required by applicable law (including the 6-year tax retention of the CRA / Revenu Québec).

Third-party complaints. If you believe user-published content infringes your rights (copyright or otherwise) or shows your image without your consent, write to [email protected] describing the content and the nature of the claim — we will review it and remove the content where appropriate.

10. Keys program and referral program

ZANAILS Academy provides a keys program (“Keys”) and a referral program. The rules:

• Keys are awarded for paid course purchases and for referrals who complete their first paid purchase. The specific amounts and conditions are on the course page and in the “How keys work” section.
• Each award is subject to a 30-day “hold” — the window in which a purchase can be refunded. On a refund, the award is automatically cancelled (including the award to the referrer).
• Keys have no monetary value; they cannot be cashed out or transferred to another user. They are an in-service recognition metric and are not an obligation of the academy to pay you money.
• Annual referral limit — 50 qualified referrals per calendar year. The limit is set in connection with the Canada Revenue Agency’s treatment of regular referral awards as self-employment income above a certain threshold. After the 50th referral, further invitations go into a manual-review queue.
• Changes to the rules. We may change award amounts and program parameters for future events. Keys already awarded keep the terms in force at the time of the award (we store a snapshot of the rule in each record).
• Cancellation and abuse. We may cancel keys and block the program for a specific account where we detect fraud, fake referrals, or attempts to circumvent the annual limit (creating sock-puppet accounts, etc.).
• Closing the program. If the program is closed entirely, we will give users at least 30 days’ notice; awards remain valid during that period. No monetary compensation is provided for closing the program.
• Vault (a separate catalog unlocked with keys). In addition to purchasing for CAD, we offer separate Vault materials — recorded masterclasses and breakdowns unlocked only with referral keys. Vault materials:
  • are not sold for money and cannot be converted to another access mode;
  • are unlocked by a one-time spend of the stated number of keys; a keys refund is possible ONLY if you have not opened any lesson (an administrator can cancel the unlock and the keys are returned);
  • once you open any lesson, the unlock is considered “used” and we do not return keys. This is intentional and described in our accounting design: if you have viewed the material, its value has already been delivered.
  • in extreme cases (rule violation, fraud) an administrator may remove Vault access even after viewing, without returning keys; this requires justification and is recorded in the audit log.
• Partner perks. Part of the program is a catalog of discounts and offers from our partners, unlocked with referral keys. The rules:
  • each perk has a limited stock and validity period stated on its card;
  • after keys are spent you receive a short code to present to the partner; the terms for using the perk are set by the partner and shown before you spend;
  • Keys refund before use: if the partner has not yet marked the perk as issued (status “confirmed”), an administrator can cancel the redemption at your request — the keys are returned and the perk’s stock is restored;
  • After use by the partner (status “fulfilled”) — we do not return keys. The perk’s value has already been delivered by the partner (the same rule as for Vault — we do not pay twice for what has already been received);
  • in extreme cases (fraud, a dispute with a partner) an administrator may remove the “fulfilled” status without returning keys; this requires justification and is recorded in the audit log;
  • we do not share your name, email or other personally identifying data with the partner — only an opaque code for reconciliation. The partner-side privacy policy is the partner’s responsibility.

11. Gifting a course (Gift Course Transfer)

The Service lets you pay for a course “as a gift” for another user — the feature is available when you complete a purchase on the course page.

Legal nature. This is not a gift card within the meaning of art. 187.4 of the Consumer Protection Act (Quebec): the purchase is registered to you immediately on payment, and no value-bearing token is transferred to a third party. The transfer of access is structured as a stipulation pour autrui within the meaning of art. 1444 of the Civil Code of Québec — a contract for the benefit of a third party with conditional performance over a 30-day period.

How it works:

• After a successful payment, the course is activated on your account immediately.
• In parallel, an invitation is created for the recipient, valid for 30 days. The recipient receives an email with a one-time acceptance link.
• If the recipient accepts the invitation within 30 days, access to the course is automatically transferred from you to the recipient. Your own access to this course ends at the same time the recipient’s access is activated (this is a transfer, not a copy).
• If the recipient does not accept the invitation in time, the course stays with you. No refund is issued, because the paid course is already in your hands.
• You can revoke a pending invitation at any time via “Gifts” in your account — the course stays with you.

Limits and anti-abuse rules:

• You cannot gift a course to yourself. A server-side check rejects invitations where the recipient’s email is equivalent to the buyer’s email (normalized, accounting for Gmail aliasing).
• You cannot gift a course you have started. If you have opened even one lesson of the course, the transfer is blocked.
• A maximum of 3 transfer-attempt cycles per course access. After three unsuccessful transfers (the recipient did not accept), further attempts are blocked — the course stays with you.
• A maximum of 10 active pending invitations at once per buyer — an anti-spam guard.

Refunds for a gift. In accordance with art. 54.9 of the Consumer Protection Act (Quebec) and the general refund terms (see §6 and the Refund Policy), a refund for a gifted course is not available — the course was activated on your account at the moment of payment, and the recipient’s non-acceptance does not change the fact that the digital service was rendered. If exceptional circumstances arise (a payment error, a technical failure), contact [email protected] and we will review each case in good faith (Quebec CCQ art. 1375 — bonne foi).

Recipient protection. The recipient has the right to decline the gift (simply by not clicking the acceptance link) — the course returns to you. The recipient sees the sender’s masked email and your optional message in the invitation; no other personal data of yours is disclosed.

12. Governing law

These Terms are governed by the laws of the province of Quebec and the federal laws of Canada. All disputes are subject to the courts of the province of Quebec. If you are a resident of another province or country, the consumer rights granted by your local law are fully preserved.

13. Limitation of liability

To the fullest extent permitted by applicable law, the total liability of ZAnailsart Academy to you for any claims related to use of the platform shall not exceed the amount you actually paid over the last 12 months. This limitation does not apply to cases of intentional or gross fault on our part, nor to the consumer rights guaranteed by the laws of Quebec.

14. Force majeure

ZAnailsart Academy is not liable for failure to perform its obligations as a result of force majeure: natural disasters, pandemics, failures of internet infrastructure, actions of government authorities and other events beyond the academy’s reasonable control. In such cases we will notify you as soon as possible and propose a reasonable solution.

15. Miscellaneous

Severability. If any provision of these Terms is held invalid or unenforceable, it applies to the maximum extent permitted by law or is severed, and the remaining provisions stay in full force. This does not limit your mandatory consumer rights.

Capacity. The Service is intended for persons who have reached the age of majority in their jurisdiction. By registering, you confirm that you are able to enter into these Terms.

16. AI assistant «Проводник» (Provodnik) — informational support

16.1 What it is, and for whom. “Provodnik” is an AI assistant (a chat) built into the site, available to all visitors in Russian, English and French. Use is optional: it is activated only when you open the chat and send a message yourself. “Provodnik” helps you understand how the Service works (how to buy a course and get access, what each plan includes, how diplomas, keys and contests work, and where to find your own materials). For users who are signed in and have verified their email address, the assistant can, at your request, display information from your own account on a read-only basis (diploma status, keys balance, course access, the status of tests and submissions); for visitors who are not signed in, this personalization is off. “Provodnik” is not a human and does not replace the instructor (Zulfiia) or the Academy’s staff.

16.2 Information only; not advice or instruction. The assistant’s answers are strictly informational and for reference. They are not professional, medical, chemical, legal or financial advice, are not individual recommendations, and are not a substitute for the courses themselves or a live instructor. “Provodnik” does not teach manicure, pedicure or any other craft technique and must not be relied on as a source of such skills or of instructions for handling materials and chemicals. For matters outside the scope of the Service (health, law, finance, craft technique), consult a qualified professional in the relevant field.

16.3 It may be inaccurate; what prevails. “Provodnik” is powered by artificial intelligence and may give answers that turn out to be inaccurate, incomplete or out of date; it is not an official statement of the Academy. The authoritative and binding sources are always the official course and policy pages (in particular, the course page, the checkout screen, these Terms, the Refund Policy and the Privacy Policy) and confirmations from staff. In any conflict between what “Provodnik” says and these official sources, the official sources prevail. Before you make a decision (including a purchase), check the course page and, if in doubt, message us.

16.4 Prices are indicative. Any price, range or amount stated by “Provodnik” is indicative (as a rule, a tax-included range) and is given for convenience only. The binding price, plan contents and terms are those shown on the relevant course page and on the checkout screen at the moment of purchase. In case of any discrepancy, the price on the course page and at checkout governs.

16.5 Refunds, payment and privacy — via the policy and a human. On questions of refunds, payment and the processing of personal information, “Provodnik” makes no decisions, does not adjudicate requests, and promises or guarantees nothing. On these topics it only states the general principle and directs you to the relevant official document (the Refund Policy, the Privacy Policy) and to a human or the designated mechanism (a request from your Billing profile, WhatsApp +1 819 598 5871, [email protected]). Refunds are handled in the manner and on the terms of the Refund Policy (as a general rule we sell access to information: once a lesson is opened, the purchase is considered fulfilled); this does not affect your mandatory rights under the Quebec Consumer Protection Act. Personal-information matters are handled through the person responsible for the protection of personal information (Oleksii Patiutko), as described in the Privacy Policy.

16.6 Reasonable use. “Provodnik” is provided for good-faith personal use for its intended purpose. The following are prohibited: automated access; bulk or excessive requests; attempts to bypass technical limits, to push the assistant beyond its purpose, to extract hidden instructions, or to access another user’s data; and any use that breaches the law, these Terms or the rights of third parties. Technical limits on request frequency apply to keep the service stable; in the event of abuse we may restrict access to the assistant temporarily or permanently — without prejudice to the rest of the access to the Service that you have paid for.

16.7 Consent to processing of your messages by a third-party AI provider. “Provodnik” runs on the Claude large language model from Anthropic PBC (USA). By opening the chat and sending a message, you understand and agree that the text of your messages is transmitted for processing to Anthropic PBC on servers in the United States — outside Quebec and Canada — for the sole purpose of generating a reply. This is a cross-border transfer within the meaning of section 17 of Law 25. We do not attach your account identifiers to the text we send, but the text you type is transmitted. Processing takes place under Anthropic’s standard commercial terms (which apply by virtue of using its service): under those terms your data is, by default, not used to train models and is retained by Anthropic only briefly for security and abuse-prevention purposes. For this reason, do not enter unnecessary or sensitive data into the chat (passwords, card or document numbers, health information, third parties’ data) — the assistant is not designed for that. Anonymous visitors (not signed in) are shown the corresponding notice directly in the chat window before the first message is sent. How we store conversations (for signed-in users, linked to your account; for anonymous visitors, without such a link) and how to exercise your rights are described in the Privacy Policy.

16.8 Liability and your rights. “Provodnik” is a supporting tool; you should not rely on it as the sole basis for a decision, and its answers do not create obligations of the Academy beyond what is set out on the official course and policy pages. Section 12 (Governing law) and section 13 (Limitation of liability) of these Terms apply, among others, to the use of “Provodnik”. Nothing in this section excludes or limits your mandatory consumer rights or our liability for our own acts to the extent guaranteed by the Quebec Consumer Protection Act (in particular ss. 8, 10 and 16 of the CPA) and other applicable law; within those limits, the provisions of this section apply to the fullest extent permitted by law.

16.9 Minors. Use of “Provodnik”, like the Service generally, requires that you have reached the age of majority in your jurisdiction (see section 15). Personalized features and conversation storage are not intended for minors; we do not knowingly process minors’ data through the assistant and will delete it if we learn it has been received.